Shipping policy

Last Updated: 2026
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed on our website. By placing an order, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Orders placed on weekends or holidays will be processed on the next business day.
We reserve the right to delay processing for inventory verification, address confirmation, or security review without prior notice.

2. Shipping Regions & Availability

We offer international shipping to most countries worldwide. Certain remote regions or restricted territories may not be available for delivery due to carrier and customs limitations.
We do not ship to: [Fill in your excluded countries/regions if any]

3. Shipping Methods & Delivery Time

All delivery times are estimated and start from the date your order ships out, not the order date.
  • Standard Shipping: 7–15 business days
  • Express Shipping: 3–7 business days (if available)
International deliveries may be delayed due to customs inspection, local logistics issues, peak seasons, or public holidays. Delays are beyond our control.

4. Shipping Costs & Free Shipping

Shipping fees are calculated and displayed at checkout based on destination, package weight, and shipping method.
Free Standard Shipping: Available for orders over $[Amount].
All shipping charges are final once the order is shipped.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link. Tracking information may take 24–48 hours to update on the carrier’s system.
We are not responsible for temporary tracking suspension while the package is in international transit.

6. Customs, Duties & Taxes (Very Important)

All international import duties, taxes, VAT, and customs clearance fees are the buyer’s responsibility.
Our product prices and shipping fees do NOT include any import charges imposed by your local government. These fees are collected upon delivery by your local customs or carrier.
We cannot mark orders as “gifts” or declare lower values to avoid customs duties, in compliance with international trade laws.

7. Incorrect Address & Delivery Failures

Customers are solely responsible for entering the correct shipping address. We will not reship or refund orders due to incorrect addresses, address incompleteness, missed delivery, or package abandoned by the recipient.
If the package is returned to us due to customer-caused delivery failure, reshipping fees will be charged for a second delivery.

8. Lost or Stolen Packages

Once the carrier shows “delivered”, the package is considered successfully delivered. We do not take responsibility for lost, stolen, or misplaced packages after delivery confirmation.
If your package is lost in transit, we will assist you to file a carrier investigation within 30 days after shipment.

9. Damaged or Missing Items

If you receive damaged or defective items, please contact us with photos/videos within 48 hours after delivery. We will arrange replacement or refund according to the situation.

10. Shipping Restrictions

We reserve the right to cancel or refuse shipping for high-risk orders, prohibited destination areas, or orders that violate local import laws.

11. Policy Updates

We may update this Shipping Policy from time to time. Changes will take effect immediately after posting on the website.

12. Contact Us

If you have any questions about shipping, please contact our support team at: gary@mynamelogo.com